Terms of Service
Effective Date: 1st January 2026 · Last Updated: 1st January 2026
Welcome to OakTix. These Terms of Service ("Terms") govern your access to and use of the OakTix platform, including our website, mobile experience, and all related services (collectively, the "Platform"). By creating an account or using OakTix in any capacity, you agree to be bound by these Terms. Please read them carefully.
1. Eligibility
You must be at least 18 years of age to use OakTix. By using the Platform, you represent and warrant that you meet this requirement and that all information you provide is accurate, current, and complete. OakTix reserves the right to suspend or terminate accounts found to be in violation of this requirement.
2. Account Registration
To purchase tickets, create events, or list professional services, you must register for an account. You are responsible for: • Maintaining the confidentiality of your login credentials. • All activity that occurs under your account. • Notifying us immediately at [email protected] if you suspect unauthorized access. OakTix will not be liable for any loss or damage arising from your failure to protect your account credentials.
3. Ticket Purchases
When you purchase a ticket through OakTix: • Your purchase constitutes a binding agreement between you and the event organizer. • OakTix acts as a marketplace facilitating the transaction and is not the event organizer. • A unique QR-coded ticket will be issued to your registered email address upon confirmed payment. • Each QR code is valid for one-time entry only. Lost, stolen, or duplicated tickets are the responsibility of the ticket holder. • Ticket prices are displayed inclusive of any applicable platform fees unless otherwise stated.
4. Platform Fees
OakTix charges a platform service fee on paid ticket transactions. This fee is: • Calculated as a percentage of the ticket face value. • Either absorbed by the organizer or passed on to the buyer, at the organizer's discretion, and clearly disclosed at checkout. • Non-refundable in the event of a cancellation unless OakTix determines otherwise at its sole discretion. Free events and free ticket tiers are not subject to any platform fee.
5. Refunds & Cancellations
Refund eligibility is determined as follows: • Event Cancelled by Organizer: If an event is cancelled, attendees are entitled to a full refund of the ticket face value. Platform fees may be non-refundable. • Attendee-Initiated Refunds: Refunds requested by attendees are subject to the organizer's refund policy, which must be disclosed at the time of ticket purchase. OakTix recommends organizers allow refunds up to 48 hours before the event. • No-Show: Tickets are non-refundable for attendees who do not attend the event. • OakTix is not liable for refunds arising from organizer insolvency, event changes, or force majeure events.
6. Organizer Responsibilities
Event organizers using OakTix agree to: • Provide accurate, truthful, and complete event information including date, time, venue, and ticket details. • Deliver the event as advertised or provide timely notice of changes or cancellations. • Honor all valid QR-coded tickets issued through the Platform. • Complete identity verification (KYC) before receiving payouts. • Comply with all applicable Nigerian laws, including consumer protection, tax, and event safety regulations. • Not use OakTix to promote events that are illegal, fraudulent, discriminatory, or harmful. OakTix reserves the right to remove any event listing that violates these obligations without prior notice.
7. Payouts to Organizers
Organizers receive payouts for ticket sales subject to the following conditions: • KYC verification must be completed and approved before any payout is processed. • Payouts are processed after the event date, following a standard settlement period. • OakTix reserves the right to withhold payouts in cases of suspected fraud, chargebacks, or unresolved disputes. • Organizers are solely responsible for any applicable taxes on income received through the Platform.
8. Professional Listings
Service professionals (DJs, photographers, caterers, etc.) may list their services on OakTix subject to: • Submission of accurate profile information and service descriptions. • Approval by the OakTix team prior to public listing. • Compliance with all applicable professional licensing and regulatory requirements in Nigeria. OakTix does not guarantee bookings or income for listed professionals and is not a party to any agreement between professionals and clients.
9. Prohibited Conduct
You agree not to: • Purchase tickets for the purpose of resale at inflated prices (ticket touting/scalping). • Create fraudulent, misleading, or non-existent events. • Use automated tools, bots, or scripts to access or interact with the Platform. • Attempt to circumvent security measures, access controls, or payment systems. • Harass, threaten, or harm other users of the Platform. • Upload or transmit malicious code, viruses, or harmful content. • Violate any applicable Nigerian or international law. Violations may result in immediate account suspension, legal action, and reporting to relevant authorities.
10. Intellectual Property
All content on the OakTix Platform — including logos, design, text, graphics, and software — is the property of OakTix or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from our content without prior written permission. By uploading event images, descriptions, or other content to the Platform, you grant OakTix a non-exclusive, royalty-free licence to display and promote that content in connection with your event.
11. Limitation of Liability
To the maximum extent permitted by Nigerian law, OakTix shall not be liable for: • The actions, omissions, or failures of event organizers or professionals. • Loss of enjoyment, travel costs, or consequential losses arising from event cancellations or changes. • Technical failures, service interruptions, or data loss beyond our reasonable control. • Any indirect, incidental, or punitive damages arising from your use of the Platform. Our total liability to you for any claim shall not exceed the amount you paid for the relevant ticket or service.
12. Dispute Resolution
In the event of a dispute between you and OakTix, we encourage you to first contact us at [email protected] to seek an amicable resolution. If a resolution cannot be reached, disputes shall be subject to the exclusive jurisdiction of the courts of the Federal Republic of Nigeria.
13. Amendments
OakTix reserves the right to update these Terms at any time. We will notify users of material changes via email or a prominent notice on the Platform. Your continued use of OakTix after such changes constitutes your acceptance of the revised Terms.
14. Contact Us
For questions, complaints, or legal notices, please contact: OakTix Email: [email protected] Website: oaktix.com.ng Nigeria